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Have a question about a service or policy? We're an open book!

  • What are Lash Extensions?
    Eyelash extensions are synthetic or natural fibers that are attached to your natural eyelashes one by one with a medical-grade adhesive to give the appearance of longer, fuller and thicker eyelashes. The extensions come in different lengths, thicknesses, and curls, which can be customized to create a variety of looks.
  • How will they look & feel?
    When applied by our skilled technicians they will look completely natural, only much longer and fuller. They will feel like your own eyelashes – weightless. There’s no universal lash extension style that suits all everyone’s types of eyes, bone structure, face shape, and natural lash shapes. A Lash stylist uses different patterns of lengths, thicknesses, and curls to create varied eyelash extension styles that complement your own natural lashes and features.
  • How long will my lash appointments take?
    We take an artisan approach with our clients and will not rush your appointment. You can expect your first appointment to take approximately 2 - 3.5 hours. On the other hand, lash touchups can take either 1 hour or 1.5 hours – depending on the length of the appointment booked. Ideally, 1 hour is needed for a fill every 2 weeks and 1.5 hours is needed at 3 weeks. However, it is the client's responsibility to book the appropriate amount of time based on remaining lashes. If you are unsure, feel free to text the studio photos of your eyes – one of your eyes opened and one of your eyes closed, in good lighting.
  • How long will my Lash Extensions last?
    When properly applied and cared for, your eyelash extensions typically last two to four weeks. Since every extension is attached to an individual natural lash, as the natural lash sheds, so does the extension. Therefore, the extensions last as long as the natural lashes to which they are attached don’t shed.
  • Why do I lose some of my own natural lashes?
    On average, we shed anywhere from 1-3 natural lashes per day. Due to the natural growth cycle of your lashes we recommend getting a touchup every two to three weeks to fill in lashes on the new growth.
  • Will lash extensions damage my natural lashes?
    Yes and no. Yes, your lashes can be damaged if you do not follow the recommended aftercare. No, extensions properly applied by a licensed, certified/trained technician who uses quality products should not. For those that have thinner lashes, or simply want to ensure that their natural lashes remain healthy, a lash growth serum is okay to use while you wear your lash extensions. Ask your lash artist about our highly loved and recommended lash growth serum in studio.
  • What is a touchup/fill + how often should I get one?
    When properly applied and cared for, your eyelash extensions will last for three to six weeks. Please see the aftercare section on how to properly care for your eyelash extensions to maximize longevity. After your initial set of eyelash extensions you will receive instructions on how to care for them. Touchups are done every two to three weeks depending on care and how quickly your eyelashes grow. An eyelash extension touchup requires less time time to complete and prices reflect that. ​Upon booking a full set of lash extensions, it is in your best interest to pre-book future lash fills/touchups; minimally 3-4 future appointments. This will ensure you have secured appointments and avoid being blocked out of the busy schedule. Failure to pre-book lash fills can and will set your fill due date behind, which will automatically require you to booking a full set of lash extensions again. Although we will always try our best to pre-book your next appointment at the end of your appointment, it is not the responsibility of Sol & Bel or your lash artist to ensure you're rebooked for touchups. Lash touchups that are booked last minute may fall more than 3 weeks past your last touchup will most likely result in having to book a new, full set.
  • I got lash extensions done elsewhere. Can I schedule a fill/touchup with Sol & Bel?
    We are now accepting clients who have gotten lashes done outside of our studio, however, we do have stipulations. Our lash artists are highly skilled and trained, as such, we require your lash extensions to reflect the same level of skill and application for our artists to be able to work on them. Should our artists decide the state of your lash extensions are not up to par with our skills and standards, we will require a removal of the existing lashes as well as a new full set in our studio. Guests who have lash extensions done elsewhere and would like to become a client of Sol & Bel are agreeing to all of our policies, terms and conditions and agree with our aftercare requirements.
  • A friend of mine is allergic to lash adhesive. Is this normal?
    Allergic reactions can happen, but are rare. If you have developed a minor allergic reaction you may still wear extensions with some changes made to the aftercare process. What is more common is eye infection due to improperly washing and caring for your lashes. Not properly cleansing your lashes the entire time you wear them is the most common causes of infections and is the most common reason wearers lose their lashes prematurely. Should you experience a severe allergic reaction, please contact us immediately before you seek your doctor. Your doctor will prescribe you an antihistamine and or antibiotics at best and will recommend the immediate removal of the lash extensions. Therefore, contacting us first for the removal of the lash extensions is recommended and more often than not will provide relief almost immediately, if not within an hour or two. Communication with our studio and lash artists is your best chance at getting this matter resolved.
  • Can I still wear mascara?
    No, you will not need to use mascara with your lash extensions. Mascara is nearly impossible to remove from lash extensions regardless of how well they are cleansed. The fibers in mascara coat the lash extensions and leave a film on the extensions themselves as well as debris at the base of the extension. Over time, this can cause serious irritation and infections. You may still apply mascara to your bottom lashes as long as you cleanse and remove the mascara daily before bed time. Should you show up to your lash touchup appointment with mascara and or mascara residue on your lash extensions, it will automatically upgrade you to a new full set.
  • What is a lash lift and tint?
    A lash lift is a semi-premanent procedure that will lengthen and curl your natural lashes through the process of perming them. No adhesive or extensions are used. The option of a lash tint is also available, which includes coloring your natural lashes. Results last an average of 6-7 weeks. Lash Lifting opens the eyes, gives the appearance of longer, thicker, darker lashes and offers much less maintenance than eyelash extensions. Our solution uses a safe, chemical process to break down the disulphide bonds of the hair to redirect the lash into a new lifted style. Lash lift and tints are great for clients who want something more natural, or who are looking for something even more low-maintenance than extensions. They are also ideal for those of us who are naturally blessed with long, thick eyelashes.
  • What can I expect during my appointment?
    During the lash lift and tint process, your stylist will first select a silicone perm rod that fits your eyelashes. Then, the lashes will be glued to the perm rod using an oil-soluble adhesive. From there, the service is a 4-part process. The stylist will apply a perming solution to the eyelashes to curl them in the direction of the curl rod, then will set the curl in place using a setting solution. The next step is the tint. Similar to hair dye, the stylist will apply an eye-safe tint to the lashes to darken them. Finally, the stylist uses water to remove the lashes from the curl rod and nourish the lashes as well.
  • How long does a lash lift take?
    A lash lift will take anywhere from 45 minutes to an hour.
  • Are the lash lift solutions vegan?
    Yes, they are plant based.
  • Can I get a Lash Lift & Tint if I'm pregnant or breastfeeding?
    Yes, it is completely safe.
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