POLICIES & FAQ

Cancellations & Missed Appointments As a courtesy to Sol & Bel's team and guests, a minimum 24-hour notice of cancellation notice is required. We allow a 15 minute grace period for guests running late to their scheduled appointments. Please be sure to contact our studio to advise of your potential tardiness so our team can try to accommodate you. We will do everything possible to extend your appointment time to the full amount of time of your appointment usually requires. However, if there is another appointment following your service, we cannot guarantee this will be possible. We may continue with your appointment until the end of it's scheduled time and full payment will still be expected. Should you decide against showing up and proceeding with the remainder of your scheduled appointment time, your appointment will be considered a missed appointment (in other words, a no-show), resulting in a 100% charge of the booked service. No-show appointments or appointments that are cancelled and rescheduled less than 24 hours in advance notice will automatically be charged 100% of the scheduled service's fee. No exceptions. We will allow the guest of a no-show or late cancellation to schedule a new appointment so long as the missed appointment was paid for in full resulting in a $0 account balance. Guests who no show a second time will immediately be banned from booking any future service with Sol & Bel. No exceptions. Reminders & Communication Efforts We understand life happens and sometimes we can simply forget appointments. That's why we are committed to helping you prepare for your appointment from the moment you click "book." Here's what you can expect for communication from us: 1. At time of booking – you will receive an email confirmation with your scheduled appointment information as well as your intake form answers, policy/terms/conditions acknowledgment, etc. 2. 48 hours prior to your appointment – you will receive an email reminder of your scheduled appointment AND you will receive a text message reminder of your scheduled appointment with a link to manage your appointment to avoid penalty fees. All emails and texts have clear instructions on how changes may be made. You can find a cancel/change appointment link in every single email sent to you after booking. Same Day Service Changes Change of appointments same day are not permitted. We reserve a specific amount of time for each and every service. As our team's schedules are typically busy and booked back to back, any change of service that results in a loss of the expected time and or profit of the time booked causes prevents our team from filling their schedule's vacancy on short notice and ultimately results in a loss of wages to the service provider. Please be courteous to our team and potential guests who intend to book and keep their appointments by not booking appointments unless you are certain you intend on keeping the original booked appointment's service, date and time.